Privacy policy

The Ministry of Local Government & Regional Development ("the Ministry", "we", "us") is committed to protecting your privacy. This policy explains what information we collect through this website, how we use and store it, and the choices available to you. It applies to this website only.

We collect personal information that you choose to provide through forms on this site — for example when you contact us, submit an enquiry, or report a local problem. Depending on the form, this may include your name, email address, telephone number, the location relevant to your request, and the content of your message.

We do not require you to create an account to browse this website, and we do not knowingly collect more information than is necessary for the service you are requesting.

We use the information you provide to:

• respond to your enquiries and requests for assistance;
• route reported problems to the responsible local authority;
• process applications and provide the services you request;
• improve the quality and accessibility of our services and this website.

We use your information only for the purposes for which it was provided, unless we are required to do otherwise by law.

We take reasonable administrative and technical measures to protect personal information against loss, misuse and unauthorised access. Information is retained only for as long as needed to fulfil the purpose for which it was collected, or as required by applicable law and public-records obligations.

We do not sell, rent or trade your personal information. We may share information with the relevant local democratic organ or government body where this is necessary to deliver the service you have requested, or where we are required to do so by law.

This website is designed to use minimal or no tracking. We do not use cookies to build advertising profiles of visitors. Any cookies that may be used are limited to those necessary for the site to function correctly. You can control cookies through your browser settings at any time.

You may ask us what personal information we hold about you, request that it be corrected, or ask that it be deleted where there is no legal requirement to retain it. To make such a request, please contact us using the details below.

We may update this policy from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page.

If you have questions about this policy or wish to make a data request, please contact the Ministry: